Select the iPod in iTunes (click its device button on horizontal bar) to show its settings screen in iTunes window. This erases the iPod and replaces its existing content with content from the new iTunes library. If you want to associate the iPod with a new iTunes library, here's how to do it. By definition, iTunes can only keep your iPod 'synchronized' with ONE iTunes library at a time. His goal is to get the Caribbean to better CX as soon as possible.If you use the Sync Music setting ( automatic syncing), you cannot sync an iPod to a 'second' iTunes library. There is an opportunity to deliver even better service, and with the mineral wealth of the country, and the highly educated workforce, he says this is a new frontier of growth.Īnd now Roger is starting a “Customer Experience movement” in Trinidad and Tobago - his vision is to bring the untapped potential of the country for happy business relations, and make the connection to sustainable revenue. According to him, it’s initially less urgent - but way more friendly. He is also a certified Net Promoter professional.Īdam is fascinated to learn the cultural differences - and Roger talks at length about how customer service in the Caribbean is different to the US or Europe. He calls himself “the hunting dog” because of his deep experience in companies large and small. Roger is based in San Fernando, Trinidad & Tobago.

The company covers 20 territories in the Caribbean, representing 180+ brands, in nearly 1000 outlets with nearly 6000 visits a month. Today Adam Dorrell chats with Roger Nicholas of Caribbean Based Cite-Up, which is a leading regional distribution and promotion company, giving real-time feedback on in-store product performance.

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